This is a unique role in a fast-paced team oriented, friendly and fun environment. Flexibility and a positive attitude are key. If you are naturally the type of person willing to pitch in to help out, with an independent and can do' attitude, we want you to contact us.
The position combines reception, administrative, customer service, and office organization responsibilities.
ESSENTIAL JOB FUNCTIONS
Manage and Support the entire Repair Order Process.
- Act as the single point of contact for customer repair inquiries, partnering with the Technical Support Manager.
- Process customer purchase orders, and place intercompany orders.
- Ensure that customers' orders get processed and returned within procedural timeframes.
- Prepare customer return shipments and notify customers of tracking information by email.
- Ship, track, and receive customer equipment that requires repair at our Austria facility.
- Invoice customers and manage the collection process for repair orders.
- Responsible for updates to the Repair Order process documentation.
Coordinate the Shipping and Receiving of OMICRON equipment.
- Prepare daily Shipping (Federal Express, UPS, Domestic and International).
- Receive and sign for daily UPS and FedEx packages, and other deliveries; the ability to move/push equipment weighing more than 50 pounds is required.
- Create equipment return shipping labels, upon request.
- Prepare shipping labels for miscellaneous parts and accessories for Technical Support, Marketing requests, and other miscellaneous Training support shipments.
- Maintain daily Shipping and Receiving log of customers, equipment, serial numbers, and tracking information.
- Update Equipment, Weights, Customs Values, and Tariff numbers spreadsheet, as needed.
Assist Office Administrator in the day-to-day operations of the Waltham office.
- Answer phones and route calls to appropriate personnel.
- Provide back-up to Office Administrators in the Houston office.
- Maintain clean and presentable business premises.
- Perform opening and closing office tasks, as needed; such as stock coffee and drink stations, kitchen side work, and copier checks.
- Perform general clerical duties, as needed, to include but not limited to: ordering supplies, photocopying, faxing, scanning, mailings, and filing.
- Receive company mail, distribute to appropriate personnel, and prepare outgoing mail.
- Responsible for updates to the Office Administration process documentation.
Perform other duties and projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Polished Phone Etiquette
- Good Communication skills
- Sound Organizational skills
- Consistent Attention to Detail
- Solid Data Entry skills
- Effective in the use of the Internet
- Proficiency in Windows environment; and MS Office Outlook, Word and Excel applications.
WORK EXPERIENCE
- Experience working as receptionist / administrator preferred
- Experience handling high volume shipping/receiving preferred
- Experience in the Electric Power Industry preferred
This is not an exhaustive list of all duties and responsibilities. OMICRON electronics Corp. USA reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
EDUCATION REQUIREMENTS
- Education: High school diploma required
- Some college courses in Business or other related areas preferred
WORKING CONDITIONS:
- Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
- Must be able to see, hear, speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching and lifting of large objects more than 50 pounds, and operating office equipment; frequent sitting, occasional bending and kneeling.
- Work Environment: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
- The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.
OMICRON
60 Hickory Drive
Waltham
Massachusetts États-Unis
www.omicronenergy.com
OMICRON distinguishes itself by
- Not just offering a position, but an opportunity for growth and development in a international multi-cultural company.
- Having fun while working as a part of a professional team.
- Encouraging personal initiative through flat hierarchies.
- Our extraordinary corporate culture and strong commitment to a healthy "work-life-balance."
- Offering an attractive benefit package.
OMICRON provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, nationality or origin, age or disability.
If you are interested in this position, please complete this employment application and upload all your information (resume, employment application,...).