Position-Related Responsibilities
- Combines business intelligence and technical skills with a deep understanding of customer's needs so that they can be transformed into technological and operational requirements.
- Proactively communicates and collaborates with customers to analyze information needs and functional requirements and deliver the needed artifacts (e.g. process maps and documentation, business requirements documents, functional requirements, use cases, etc.).
- Gathers requirements using interviews, requirements workshops, business process descriptions, use cases, scenarios, document analysis, surveys, site visits, task and workflow analysis.
- Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
- Participates on project teams, assisting in requirements definition and process design while also ensuring that testing and training align with the defined requirements and processes to meet business area needs.
- Identifies and defines opportunities and strategies to use information technology to simplify, integrate, and otherwise improve the organization's business and workflow processes.
- Ensures the optimal fit between a proposed solution with the current information technology infrastructure, application platforms and the strategic direction of the organization. Focuses on anticipating business needs and optimizing the return on IT investment.
- Assists in the IT Governance process, coordinating and facilitating document creation, vendor presentations and other elements as needed.
- Assists business areas with technology and application strategies and communicates these plans to IS.
- Provides a point of contact for business area relationships. Establishes effective client relationships by developing trust, integrity, credibility and reliability with each client/business area.
- Drives and challenges business units on their assumptions of how they will successfully execute their plans
- This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
Knowledge, Skills & Abilities
(Equivalent combination of education and experience will be considered.)
IT Business Analyst I Minimum Qualifications: High school diploma or GED. Bachelor's degree in Information Technology or related discipline preferred. Excellent verbal and written communication skills and the ability to interact professionally with diverse groups and organization levels. Strong business and technical analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into technical and operational requirements. Project management skills including ability to multitask, prioritize, set and meet deadlines, work independently, and perform tasks with emphasis on accuracy and attention to detail. Demonstrated skill in use of personal computer applications including Excel, Word, and PowerPoint. Responsible for individual projects under the oversight of a more senior analyst. Assists in business process initiatives and continuous improvement efforts. Demonstrates general understanding of one or more business areas and technology used in those areas.
IT Business Analyst II Minimum Qualifications: Same minimum requirments for Level I. 3-5 years of experience in business analysis. Applies experience in using enterprise-wide process and requirements definition methodologies. Has the ability to lead small business process initiatives and continuous improvement efforts. Demonstrates deep understanding of at least a few business areas and technology used in those areas. Successfully engages in multiple initiatives simultaneously. Can serve as point of contact for business relationship management with at least a few business areas.
IT Business Analyst III Minimum Qualifications: Same minimum qualifications for Level II. 5-8 years of experience in business analysis. Demonstrates expertise in using enterprise-wide process and requirements definition methodologies. Has the ability to lead large business process initiatives and continuous improvement efforts. Demonstrates deep understanding of multiple business areas and the technology used in those areas. Provides mentoring and support to other analysts on the team. Highly proficient at understanding the needs of clients from a business perspective. Can look at business areas from a strategic perspective and recommend forward-thinking solutions. Can serve as point of contact for business relationship management with several business areas.
In return, TEP offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, tuition reimbursement, life insurance, long-term disability insurance and much more.
Tucson Electric Power (TEP)
1 S Church Ave - Ste 100
Tucson
Arizona United States
www.tep.com
UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. UNS Energy Corporation's public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., provide electric and gas service to customers in southern and northern Arizona. For more information about UNS Energy Corporation, visit www.uns.com.
Tucson Electric Power provides safe, reliable electric service to approximately 414,000 customers in Southern Arizona. Although our company has been in business for more than 120 years, we continue to look for innovative ways of providing value, comfort, convenience and security to our customers every day. We're evaluating cutting-edge energy technologies, reshaping our energy portfolio and expanding our renewable power and energy-efficiency programs. While our line of work can be challenging, it can also be rewarding. Our team of dedicated professionals values engagement, enthusiasm, innovation and collaboration.