With the warm summer months on the horizon, Eversource is reminding customers of the various options available to help them manage their energy bills with financial assistance, flexible payment plans and energy efficiency programs. The company is hosting a free in-person event for residents in Waterbury on Saturday, April 12th. Eversource customer care representatives will provide details on programs to reduce unpaid balances with affordable monthly payments, protection from service disconnection, extended payment plans and no- and low-cost energy efficiency programs available to help lower monthly energy bills. Enrollment and participation in a payment plan prevents service shutoff - even after the winter moratorium ends - and allows customers to catch up on their energy bill.
"While we don't control the energy markets that drive the cost of electricity, particularly those facing difficult financial circumstances, and we want to help if they're struggling to pay their energy bill," said Eversource Vice President of Customer Operations and Assistance Programs Jess Cain. "This is a chance for customers to talk in person with a customer care representative about the variety of programs we offer that can help them manage their energy bill and reduce energy usage and help customers determine if they're eligible for energy assistance."
Eversource encourages customers to enroll in one of its payment plans or assistance programs if they need help with their energy bill.
- The Matching Payment Program can lower the amount customers owe on energy bills. For every dollar they pay and every dollar they receive from the Connecticut Energy Assistance Program, we will subtract a dollar from the amount they owe.
- An Electric Bill Discount is available to customers with a financial hardship status on their electric account. Based on their household income or receipt of a public assistance benefit, customers may be eligible for up to a 50% discount off their electric bill per month. For example, if they have a $100 monthly bill, it would be $50 less if they receive the 50% discount.
- Flexible Payment Plans are available to all customers, regardless of income, to pay their past-due balance over a period of time. Residential customers with active service may be eligible for payment plans up to 18 months.
- Winter Protection - protection for income-eligible customers from service shut off from November 1 through May 1. Customers should check the state's income guidelines to see if they qualify for winter protection.
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Energy Efficiency - learn about ways to reduce energy usage and manage costs, and programs available to help save on energy.
The free bill help event will be held Saturday, April 12, from 12 p.m. to 3 p.m. at the North End Recreation Center at 268 North Main Street in Waterbury. Customers should bring their energy bills and proof of income or benefits, i.e., pay stubs, budget sheets, or assistance letters. Customers can sign up and learn more about the programs available at eversource.com/billhelp.
Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is recognized as the #1 U.S. utility on TIME's List of World's Best Companies for 2024. Eversource transmits and delivers electricity to 1.28 million customers in 149 cities and towns, provides natural gas to 254,000 customers in 85 communities, and supplies water to approximately 217,000 customers in 59 communities across Connecticut. Eversource harnesses the commitment of more than 10,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 energy efficiency provider in the nation, the company is empowering a clean energy future in the Northeast, with nationally recognized energy efficiency solutions and successful programs to integrate new clean energy resources like a first-in-the-nation networked geothermal pilot project, solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information on our water services, visit aquarionwater.com.
CONTACT:
Tricia Taskey Modifica
860-665-4605
