Responsibilities of this position include the following:
- Plan and execute primary and secondary research projects.
- Collaborate with internal clients to identify research needs and select the most appropriate methodology to answer critical business decisions.
- Qualify and hire market research vendors to conduct qualitative and quantitative studies.
- Coordinate work activities with research vendors to ensure high quality and timely data collection, data analysis and report preparation.
- Use PC-based systems and software to compile and prepare reports, graphs and charts for presentations.
- Prepare insightful, actionable recommendations based on the research to improve customer satisfaction, enhance business processes and identify operational efficiencies.
- Work with internal clients to implement research findings, and identify strategies and tactics that support key business objectives.
- Present the research results and recommended next steps to internal clients and senior management.
- Manage the company’s customer satisfaction improvement plan with a cross-functional team, and update the plan based on the most recent customer satisfaction results.
- Act as the subject matter expert and voice of the customer to identify opportunities to improve customer satisfaction and business processes.
- Prepare corporate reports focused on weekly departmental updates and monthly scorecard reporting.
- Respond to ad hoc requests from internal clients and data requests from external entities.
- Bachelor’s degree in marketing, science, business or related filed.
- A minimum of 7 years work experience in the custom market research industry.
- Knowledge of quantitative and qualitative research methods and when to use one approach over the other.
- Exceptional writing skills – clear, accurate, concise and on-target.
- Strong analytical skills to interpret data, identify key findings, and accurately represent the results.
- Outstanding presentation skills to present research to internal clients and senior management.
- Adept at working with research data to identify actionable recommendations that improve customer satisfaction and business processes.
- Experience using simple and multivariate statistics including frequencies, crosstabs, regression and factor analysis. Able to understand and communicated statistical modeling.
- Establish and maintain highly effective working relationships with internal clients and external vendors.
- Strong proficiency for accurate work, meeting timelines and managing the research budget.
- Ability to prioritize work responsibilities and manage several assignments concurrently.
- Team focus to work collaboratively with diverse individuals across several departments and organizational levels.
- Experience with emerging market research methods (i.e., social media) preferred.
- Proficient with Word, Excel, PowerPoint and SPSS.
- Knowledge of and/or experience in electric utility industry a plus.
Full Medical and Dental
PTO
401K matching
PacifiCorp
825 NE Multnomah Street
Portland Oregon
United States 97232